Frequently Asked Questions
Everything you need to know about shopping with Polo Club UK
What are your shipping rates and delivery times?
We offer standard UK delivery within 3-5 working days for £4.95, and free shipping on all orders over £100. Next-day delivery is available for orders placed before 2pm Monday through Thursday.
How do I return an item for a refund or exchange?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. Our polo shirts generally follow a tailored 'Custom Fit'; we recommend sizing up if you prefer a more relaxed silhouette.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options through Klarna.
Are your garments made from sustainable materials?
Polo Club UK is committed to quality and ethics. Many of our collections utilize 100% organic BCI-certified cotton and recycled polyester to reduce our environmental footprint while maintaining premium durability.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.